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Privacy Policy

When you trust us with your personal information, you expect us to protect it and keep it safe.

We are bound by the Privacy Act and will protect your personal information in accordance with the Australian Privacy Principles.  These principles govern how we can collect, use, hold and disclose your personal information. 

This is a summary of our Privacy Policy.  Please download a copy of our Download a copy of our full Privacy Policy (accessible PDF 165kb - opens in a new window), view the full Privacy Policy online, or contact us for a free printed copy.

  • What kinds of personal information do we collect and hold?

    When you apply for our products or services, we collect information that is necessary to be able to provide you with those products or services. For instance, we may ask for identification information such as your name, address and date of birth.

  • Why do we collect, hold, use and disclose personal information?

    The main reason we collect, use, hold and disclose personal information is so we can provide you with products and services.  This may include:

    • Checking your eligibility for the product or service;
    • Providing you with the product or service; and
    • Helping you manage the product or service.
  • How do we collect personal information?

    We collect most personal information directly from you.  We may also collect information from you electronically; for instance, when you visit our website.

    Sometimes we collect personal information about you from other people.  For instance, from other Westpac Group companies or from publicly available sources of information.

  • Asgard Surveys

    Asgard engages with a number of external research partners to conduct market research surveys. These provide an opportunity to give feedback on your experiences with Asgard, as well as identify areas of improvement. Your participation in these surveys is voluntary, and you can choose to opt out at any time.

    Asgard external research partners will NEVER ask you to disclose personal details such as:

    • Your date of birth
    • Your credit card number or expiry date
    • Your account numbers or account balances
    • Your driver's licence number
    • Your passwords or PIN
    • Your address.

    Please do not provide any of the above information to anyone claiming to be from Asgard (either via phone call, email, SMS or other message type).

  • How do we hold personal information?

    Much of the personal information we hold will be stored electronically in secure Westpac Group owned data centres.  These data centres are located in Australia.  We use a range of security measures to protect the personal information we hold.

    Who do we disclose your personal information to, and why?

    We may share your personal information with other Westpac Group companies.  Sometimes we may disclose your personal information to organisations outside the Westpac Group.  For example, service providers such as mailing houses, insurers, and credit reporting bodies.

  • Do we disclose personal information overseas?

    We may disclose your personal information to recipients located outside Australia.  These entities may include:

    • Westpac Group companies;
    • Westpac Group service providers; and
    • Partner organisations.
  • Do we use or disclose personal information for marketing?

    We will use your personal information to offer you products and services that we believe may interest you.  We will not do this if you tell us not to.

    We may also disclose your personal information to companies outside the Westpac Group who assist us to market our products and services.

    If you don’t want to receive marketing offers from us please contact us on the details listed in the 'contact us' section.

  • Access to and correction of personal information

    You can request access to the personal information we hold about you.  You can also ask for corrections to be made.  To do so, please contact us on the details listed in the 'contact us' section.

  • Resolving your privacy concerns and complaints – your rights

    If you are concerned about how your personal information is being handled or if you would like to make a complaint, please contact us on the details listed in the ‘contact us’ section below.

    If you are unhappy with our response, there are other bodies you can go to.  Please view details of the bodies who can consider your complaint.

  • Contact us

    If there is anything you would like to discuss, please contact us. If you have any questions or concerns about our privacy policy or practices, contact us by:

    Writing to:
    Asgard Investor Services
    Level 38, Central Park
    152 St Georges Terrace
    Perth WA 6850

    PO Box 7490, Cloisters Square
    Perth WA

    Calling:
    Investor Services on 1800 998 185

    Our Privacy officer can also be contacted in relation to privacy concerns by writing to:
    GPO Box 5265
    Sydney NSW 2001

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